Water Woes Amidst A Wave Of Poor Customer Service

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Where has the water gone? The residents of McArthur Avenue located off Hagley Park Road were without water since Tuesday evening, thankfully, the water supply returned Thursday night. However, the pressure is unusually low.  It is unacceptable that calls to the National Water Commission (NWC) Customer Call Care Centre line go unanswered. On those moments when you are fortunate enough to speak to a customer service ambassador at the NWC they are only apologetic for the inconvenience and this is definitely not good enough. I strongly suggest that more training be given to the customer service representatives in order for them to be more responsive to the needs of the customers. We need some answers among them when will the water return? I am appealing to the National Water Commission in the interim to at least truck water to those communities in which the residents have no water in order to alleviate the this  inconvenience and plight which is taking a toll on all of us. The National Water Commission’s tagline “Water Is Life” is clearly not evident in the treatment of their customers. Perhaps the NWC should be reminded of The United Nations Sustainable Development Goal #6 which addresses the availability and sustainable management of water and sanitation for all.  
Wayne Campbell is an educator and social commentator with an interest in development policies as they affect culture and or gender issues
waykam@yahoo.com
@WayneCamo





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