Customer Service

-
Customer service is an extremely important part of maintaining on-going client relationships. It is critical to foster and maintain a healthy client relationship in order to grow one's revenue. For the most part the Jamaican society has seen a gradually improvement in customer service. However, as consumers we must and should demand more from our service providers in exchange for spending our hard earned cash at their place of business. We tend to forget that the time we wait to be served is also apart of customer service. We should be reminded that as consumers we also determine the quality of consumer service we receive. Too often we do not register our dissatisfaction with poor customer service. We need to register our disgust by boycotting those business establishment which offer customer service. A significant number of our doctors are guilty of this. In too many instances multiple patients are given almost identical appointment times. This practice leads to the frustration of patients. We need to move away from this bad practice. Instead, we should be moving towards a general level of satisfactory consumer service across all our industries.
As consumers we must hold our service providers more accountable and in so doing this will improve customer service. Good consumer service still exists.

Comments

Post a Comment

Popular posts from this blog

Insecticides, Air Travel And Safety

-
Image
We are not insects, we are human beings. To travel by air is a privilege. Air travel is a costly adventure as well.   Those of us who have been fortunate to travel oftentimes experience some amount of excitement leading up to that moment. This heightened sense of emotion happens to almost all of us irrespective of whether we are a frequent flyer or a first timer. This buzz never goes away regardless of whether you travel economy or first class. However, for some folks there is a sense of nervousness during travel. There are numerous lessons we can learn whenever we travel. For example, our outlook on life is often altered due to the interaction with other peoples and cultures. Once the airplane takes off and you begin to ascend into the clouds, sometimes of altitude unbelievable to those without this experience, one can feel like someone who is imprisoned until your flight lands and you disembark. It is usually at those altitudes that the airline crew informs you that they are goin...
Read more

Vessels of Honour: Celestial Treasures

-
Image
“Create in me a clean heart, O God; and renew a right spirit within me.”- Psalm 51:10. Many of us have a skewed understanding of God our creator. In many instances we believe or are led to believe that in order to be used by God we must be pure and sinless. This tainted view undoubtedly also impacts our relationships we have with God. Having such a distorted view of God and what God demands from us oftentimes lead us into disobedience. The same is true concerning the weight of condemnation. It is for this reason why it is critical for us to spend time in the Word of God which is the Bible. We all need to know God for ourselves. We often make excuses to study the Bible, yet, we will spend hours on social media or hours gossiping people’s business. Nowhere is gossiping more pronounced than in the church. The church as we know it is not a place of honesty. Why do I say this? Oftentimes we turn to the church in our moments of weakness and vulnerability yet, the solace and compassion that ...
Read more

Interrogating Black Fatherhood

-
Image
“What I've realized is that life doesn't count for much unless you're willing to do your small part to leave our children all of our children a better world. Any fool can have a child. That doesn't make you a father. It's the courage to raise a child that makes you a father.”- Barack Obama. Fatherhood, especially black fatherhood oftentimes is not as celebrated as it should. As a result we continue to hear of the arguments surrounding my mother who fathered me. There are specific roles concerning the sexes and frankly speaking mothers cannot father children, likewise fathers cannot mother children. Indeed as a society we need to move the discussion away from these examples of oxymoron. This flawed premise has been around so long and unfortunately has become normalized in many societies. However, the time has come for us to have a serious and honest discussion as this argument must be interrogated and replaced with a sense of responsibility. In fact, there is one m...
Read more