Emotional intelligence is the base for a host of critical skills. Among these skills sets are; decision-making, communication, teamwork, empathy, time management, stress tolerance, accountability, trust and customer service. Uncontrolled emotions and stress can and does negatively impact one’s mental health and level of productivity. This can lead to serious health problems such as, heart attack, elevated blood pressure, blood sugar, suppress the immune system, contribute to infertility and speed up the aging process. As a society we need to ask ourselves how do we bridge the disconnect between the lack of attention we pay to emotional intelligence and the education system. One method in which we can narrow or close the gap is by way of a philosophical shift. A paradigm change is clearly needed to embrace a move towards Constructivism. The constructivism learning theory is based on the premise that the learner produces knowledge and associates meaning based on his/her experiences. Among the key pillars necessary for the learner to produce this new knowledge are assimilation and accommodation. Assimilating causes an individual to incorporate new experiences into the old experiences. As a result the individual develops new outlooks. On the other hand, accommodation, speaks to a reframing of old perceptions into the mental competence which already exits. Educators who follow Piaget’s Theory of Constructivism must see themselves as facilitators, whose role is to assist the student when it comes to their own understanding. Fascinatingly, there is a focus and responsibility shift from that of the teacher to that of the student as he or she learns. Educators need to move away from the simple recall questions in conducting summative and cumulative evaluations to higher level questions which will force the student to think and respond appropriately. Our students must be challenged in a holistic way to become critical thinkers. It is only by adapting such an approach we will see better customer service experiences in the long term for all of us who are desirous of this.
In the words of the Greek philosopher, Plato, all learning has an emotional base.